Job Summary
Serves as a key connector within the Crisis Response Unit (CRU), linking emergency services, mental health providers, social service agencies, law enforcement, healthcare systems, and community partners. Provides real-time, recovery-oriented support to individuals experiencing mental health crises, substance use challenges, or urgent social needs. Delivers peer-based engagement grounded in lived experience, facilitates warm handoffs, coordinates care, and advocates for appropriate, trauma-informed interventions that support diversion from the justice system and connection to long-term recovery resources.
Key Responsibilities
Collaboration & Coordination (35%)
Work directly with CRU officers during scheduled field times (up to 4 days per week) as identified by the Sergeant and Alliance Supervisor
Coordinate client care with assigned Co-Responder and participate in staff meetings, case reviews, and community collaborations
Build and maintain law enforcement partnerships, bridging communication between local and county agencies
Support crisis response strategies that prioritize de-escalation and appropriate diversion from incarceration or hospitalization
Maintain professionalism in all interactions with partners, clients, and community stakeholders
Client Engagement & Support (35%)
Provide peer-based support using lived experience to build trust, rapport, and engagement
Connect individuals and families to behavioral health, substance use, housing, employment, and social service resources
Assist with crisis stabilization, including de-escalation and grounding techniques
Maintain current knowledge of community resources, eligibility requirements, and referral pathways
Provide on-call support through designated Alliance system
Work in clinical settings as required, including SUD and MAT environments, providing peer engagement, advocacy, and recovery support
Support community reintegration for individuals transitioning from crisis, hospital, or justice system settings, and assist in building informal support networks beyond clinical intervention periods
Program Support & Implementation (20%)
Support recovery programs including SMART Recovery and Resolve trainings
Provide follow-up support following overdose incidents, crisis encounters, or emergency interventions
Maintain accurate and timely documentation in participant tracker
Assist in ensuring continuity of care across multiple systems and providers
Community & Organizational Engagement (10%)
Represent the Alliance with professionalism and integrity in all public-facing activities
Support partnership development with Oakland County Sheriff's Office and regional partners
Share lived experience appropriately to support education, stigma reduction, and community awareness
Provide updates, reports, and outcome data as required by Alliance leadership
*The company reserves the right to add or change duties at any time.
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