Alliance of Coalitions for Healthy Communities

  Job Summary Serves as the primary organizational follow-up resource for individuals connected through encounters including the CRU, ensuring continuity of care, tracking progress post-referral, and maintaining sustained connection to services.  As a member of the Crisis Response Unit (CRU), bridges emergency services, mental health providers, social service agencies, law enforcement, and community partners to coordinate compassionate, effective responses for individuals experiencing mental health crises, substance use challenges, or urgent needs. Provides real-time support, facilitates referrals, and advocates for appropriate crisis interventions. Key Responsibilities Program Support & Implementation (40%) Serve as the primary organizational follow-up resource after crisis encounters and overdose incidents, ensuring continuity of care, tracking progress post-referral, and maintaining sustained connection to services Maintain accurate and timely updates in participant tracker documenting intake, updates, and issues Document client encounters in the Alliance system concurrently and daily to ensure continuity of care   Maintain regular contact with clients via phone and in-person meetings to support engagement and recovery progress Support recovery programs including SMART Recovery and Resolve trainings Collaboration, Coordination & Community Engagement (30%) Work directly with CRU officers during scheduled field times (up to 2 days per week) as identified by the Sergeant and Alliance Supervisor Coordinate client care with assigned Co-Responder Build and maintain law enforcement partnerships to support CRU operations, bridging communication between local and county agencies Represent the Alliance with professionalism and integrity in all interactions with partners, clients, community stakeholders, and public-facing activities Represent lived experience at Alliance, Coalition, and community events including health fairs and school functions Participate in staff meetings, case reviews, and community collaborations Submit timely updates, data, and outcome reports Client Engagement & Support (30%) Connect individuals and families to appropriate services and resources Work in designated clinics as required. See Honor Health requirements below. Maintain current knowledge of community resources and referral processes Build rapport through lived experience and recovery-oriented approach Provide on-call support through designated Alliance system Demonstrate professionalism and appropriate boundaries in all client interactions Promote confidence, independence, and community integration through one-on-one support at all stages of the recovery process Provide moral, emotional, informational, and instrumental support, including assistance navigating systems such as DHS and Social Security Assist clients in building a recovery support network through support groups   Note: This role

  Job Summary Serves as a key connector within the Crisis Response Unit (CRU), linking emergency services, mental health providers, social service agencies, law enforcement, healthcare systems, and community partners. Provides real-time, recovery-oriented support to individuals experiencing mental health crises, substance use challenges, or urgent social needs. Delivers peer-based engagement grounded in lived experience, facilitates warm handoffs, coordinates care, and advocates for appropriate, trauma-informed interventions that support diversion from the justice system and connection to long-term recovery resources.  Key Responsibilities Collaboration & Coordination (35%) Work directly with CRU officers during scheduled field times (up to 4 days per week) as identified by the Sergeant and Alliance Supervisor Coordinate client care with assigned Co-Responder and participate in staff meetings, case reviews, and community collaborations Build and maintain law enforcement partnerships, bridging communication between local and county agencies Support crisis response strategies that prioritize de-escalation and appropriate diversion from incarceration or hospitalization Maintain professionalism in all interactions with partners, clients, and community stakeholders Client Engagement & Support (35%) Provide peer-based support using lived experience to build trust, rapport, and engagement Connect individuals and families to behavioral health, substance use, housing, employment, and social service resources Assist with crisis stabilization, including de-escalation and grounding techniques Maintain current knowledge of community resources, eligibility requirements, and referral pathways Provide on-call support through designated Alliance system Work in clinical settings as required, including SUD and MAT environments, providing peer engagement, advocacy, and recovery support Support community reintegration for individuals transitioning from crisis, hospital, or justice system settings, and assist in building informal support networks beyond clinical intervention periods Program Support & Implementation (20%) Support recovery programs including SMART Recovery and Resolve trainings Provide follow-up support following overdose incidents, crisis encounters, or emergency interventions Maintain accurate and timely documentation in participant tracker Assist in ensuring continuity of care across multiple systems and providers Community & Organizational Engagement (10%) Represent the Alliance with professionalism and integrity in all public-facing activities Support partnership development with Oakland County Sheriff's Office and regional partners Share lived experience appropriately to support education, stigma reduction, and community awareness Provide updates, reports, and outcome data as required by Alliance leadership *The company reserves the right to add or change duties at any time. &n